Hmph. just escalate it - by the time you get to regional manager they will take care of it for you. I want to know who you report to directly, as well as the contact information for the local Better Business Bureau. They basically told me that there wasn't anything they could do.I'm highly doubtful Linksys will be replacing this. Alexa forwarded the email that someone from Best Buy’s social media team had sent her. We often link to other websites, but we can't be responsible for their content. We use these major carriers to ship our items: UPS, FedEx and USPS. Ars may earn compensation on sales from links on this site. Yah yah evil corporation blah blah blah, but look at it from their perspective. Since my 30-day return period is almost up I asked for an extension, but she said that I would need to speak with a manager. If you still want your order Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn’t delivered either: by an agreed date within a reasonable time - usually within 30 days You can use our template letter to write to the seller. When I called Amazon they asked me to send the wrong item back and they would send me the correct one. I can't believe they tried to screw you. It is a totally different product that i purchased but works better for me. I am not going to pay to ship them back. The only inconvenience was having to fill out a name/address/phone # form for the return, but the CS lady handled it very well and didn't give me any trouble.--cmos, © 2020 Condé Nast. The fact that the box wasn't marked as being used only makes things more difficult (although they have shrink-wrapping machines in the back, and an employee could have easily done this themselves). If it were me, I'd whine, cry, piss and moan about it for a while. Amazingly enough this happened to me on a product from Circuit City. just be professional. They sent me the wrong books. “I called Best Buy customer service and they agreed to send out the correct item overnight and refund me $14.45 for the expedited shipping for the inconvenience,” she writes. Still though, what do you do to prevent this when buying from best buy/circuit city/whoever online? I waited - and waited - NO refund and NO shipping sent to me so I filed a PAYPAL DISPUTE-Claim. Make your complaint one of them.Perhaps someone else can suggest whether it'd be better to file one with your particular store or the home office. I'm going to have to start opening everything while I'm in the store. Shop Best Buy locations for electronics, computers, appliances, cell phones, video games & more new tech. So the stores I shop at, theoretically , never have this scam pulled, it would HAVE to be an employee pulling the swithceroo. Received an order from Amazon seller yesterday. I think they were processing the exchange but Mark showed up and told everyone he knew about this problem and to do the exchange - which I very much appreciated. Wrong item in box, and Best Buy refuses exchange 42 posts • 1 2 Next chimmyc Wise, Aged Ars Veteran Registered: Jul 8, 2002 Posts: 175 Posted: Fri … Call and cancel it right there in the store and see what happens. "Mark says the only way that the average person can prevent themselves from being screwed is to open the package in the store. He'll love that. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. Does this constitute theft? I was wondering what your rights are as a consumer when something like this happens? Please let me know what I need to do to get this resolved. It’s yours to keep. I had to spend the money to send the HEAVY item back. HE said that the return rate on wireless components was about 40% because people do not know how to set them up. When I opened it there was a used 4.3 gig HD in the box. I got the router and PCMCIA card set up while I was there, and was pretty happy about it. Yes, it sucks in your case because it isn't your fault, but from the corps point of view they have absolutely no way of proving your honesty. We enclosed a paid-for return label and emailed customer to ask for the return asap. [This message was edited by ephori on July 29, 2003 at 14:18.]. I used to work returns at CompUSA.You're SOL.Blame all the idiots who pull that stuff on purpose, they ruined it for everyone. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). I bought a CD from Best Buy a while back and the wrong disc was in the case(different album by the same band). In the box was a bit of packing and a GF2MX.PC World outright accused me of trying to defraud them. I was sent a heavy drill instead of a light item I ordered. I only shop there for DVDs now and I always use a credit card. Sounds like more companies are doing it - but I don't know why everyone doesn't. Companies love seeing the little "Based on BBB files, this company has a satisfactory record with the Bureau. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. We would authorize the return and then we would send a polite message indicating that we are happy to accept their return for any reason and have authorized the return for them. Almost a month later, she has not returned the item. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Condé Nast. They accused me of trying to steal from them. I tried to take it back to BB. I had this same problem.I bought a 120 GB WD HDD. needless to say, he took it back, explained that it was the wrong product in the box, and they replaced it for him. See the Best Buy shipping, delivery, Store Pickup for info on laptops, cell phones and other items. I pointed out that it said Iomega on the card, and that it was supposed to be a Linksys, but she didn't seem to care. I noted they had four open boxes of the same item. Seller sent me an item that was 1. wrong size 2. Unfortunatly I paid cash so I was screwed, but I agree with the above. Instances where Amazon sent the wrong item can take place any time. Unfortunately they have sent totally wrong items. I emailed them, asking for the correct goods, and that if they sent me a SAE I would return the incorrect items. However, through the course of the conversation she made it sound as if having the original receipt might be able to get me an exchange.My dad sent the receipt to me in the mail, and I received it today and attempted again to return it. ). When I phoned my bank and cancelled the debit card transaction on account of retailer fraud, right in front of the store manager, they started to listen.Oh, they knew all along that sometimes products ended up in the wrong boxes on returns. I'd try that -- View image here: http://arstechnica.infopop.net/infopop/emoticons/icon_smile.gif --, First step:In the store, to the highest-level manager you can find, in front of other customers.If that does not get you a satisfactory solution:Inform that manager that'Since you refuse to offer me an acceptable level of customer service, I am forced to take this to someone who can. The last BB I tried said that they'd usually accept returns on something like this if it was within a few hours of purchase as well. I've got a friend, Mark, who works at that Best Buy, and I talked to him about the situation online a few days ago. Bought a SIIG USB 2.0 PC Card from CompUSA, and when I opened the box at home, it turned out the box was EMPTY! Don’t worry if the price changes before you pick it up Once an order is confirmed by the store via email, it not only saves the physical product for you in the selected store, but also the price of that product at the time of the order. Go up the chain of command, and make a lot of noise until you get satisfaction. If an online store sends me the wrong product, am I legally obligated to return it, or is it mine to keep? They apologized for sending wrong item. Good luck to you.-Moj. Find someone you know that has access to a shrinkwrapper, re-wrap it and return it to them.-J. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I had something similar happen to me recently. We always took the hit, because there was no way we could prove otherwise. They won't do it for the reasons Reverend D detailed.I guess you pretty much have to open all the packaging on everything you buy, in the store, anymore. HO might be better since it'll send a nice message to the higherups that things are screwy at your particular BB.Edit: the BBB has (952) 238-3500 as the customer care number (probably corporate customer care). Seller did not respond in … Took it back to Circuit City expecting them to blame me and not accept it. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I … I ordered an item, The item i received was not correct. If you can find a product on the shelf that already hasn't been returned once, they are usually OK. Editor, Marcus Herbert. If it was a credit card, dispute it. I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. Sometimes, they can be faced with the decision to If they took returns like this any customer could walk in, buy a product, replace said product with old shit they have lying around, and then return it to get there money back. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Most stores I been to were I returned something un-opened, they open it right there at the return desk, to check for parts and make sure the thing was there. He happened to be working that night, which worked out well.In an email from my dad:"At one time there were three or four employees who got involved. Your California Privacy Rights | Do Not Sell My Personal Information '(make sure that YOU are the one being calm and professional, it puts the manager on the hot seat)95% of the time, this is where you get your problem fixed. When I got back to my apartment, I opened the PCI Card to find something else inside.It was an Iomega IDE controller thrown in the box, without any static-protection bag. if they want to fuck you, fuck them in return. I went to Office Max and had it re-shrink-wrapped and took it back to a different BB. Bought a GF3Ti200 (marked as returned and opened). The box was shrink-wrapped and had no signs of being used, though.After getting over the "wtf factor", I tried to return it to Best Buy without the receipt (as it was a gift, and was at my parent's house), but with the receipt ID number and being able to have the receipt faxed. He said that they had had a few of these. So I returned it to the seller and they received it on July 14th. I am not going to pay to ship them back. USED when it said it was new. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. For items with limited quantities, Best Buy reserves the right to decline orders to ensure stock is available for walk-in customers. Back in the day when 20 gig HD was WOW!, my Dad got me a retail boxed 20 gig HD for Xmas. Then of course, no I contacted seller, said they would pay for shipping back to them as THEY made the mistake. Read our affiliate link policy. I'm constantly in the Northwood/Tustin regions. We are so sorry - we accidentally shipped the wrong item. I sold a item to a buyer recently. I don't why ya'll are blaming the employees so much.....from my experience, its much more likely a customer did the switch-out. The correct item is on the way to you now. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. When I got home, it formatted to 20 GB. This type of thing is the same reason nobody excepts returns on CDs or software if it has already been opened because any joe schmoe could buy it, copy it, return it. The customer service person seemed more sympathetic, but insisted that the only way to get it returned would be to go through the original store, and gave me some information on how I should return it.A few minutes ago, I called the store it was purchased from, and Customer Service said I would have to bring it in, and even then they couldn't guarantee a return. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. It got lost in the mail so i contacted Best Buy Support. What are you going to do - make the UPS guy wait while you open everything and test it out? That really is the best choice in this circumstance and they may not mean that you sent the wrong item but that they ordered the wrong item. The seller discovered they shipped wrong item to me. 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Four open boxes of the same item let me keep them guilt free local better business Bureau made a,! Assessed the situation and told me that there was n't the one i wanted its three-year reporting period have resolved.